If you would like to return or exchange an item purchased online, please email [email protected] to let us know! We will help you along the way.
Online purchases can be returned via our web-return process or to one of our Wild Rhino retail stores based on the following conditions:
- Date of return must be within 14 days from the day of receiving the goods
- The shoes must be unworn and in original condition
- The packaging must be undamaged and in original condition
- Receipt must be provided with the returned shoes
- Shoes may be returned to one of our stores, however, refunds will be processed by Head Office during business hours, Monday to Friday.
Unfortunately, Wild Rhino can’t cover the postage & handling costs of any exchanges or returns. In the case of an exchange, once the goods have been received by our Warehouse, Wild Rhino will get your new items to you free of charge! If you wish to avoid the postage fees all together, then drop into your nearest Wild Rhino store and our team will gladly help you out.
As soon as you contact us regarding your return request, our Head Office will provide you an RA number which identifies and validates your return. Please ensure when returning any goods to us, the RA number and the reason for return is clearly stated. Remember to keep a copy for yourself too! We highly recommend that any returns are sent via registered post with a tracking number to avoid any mishaps. Wild Rhino does not take any responsibility for goods lost, stolen or damaged in transit.
Please also allow 10 working days from the receipt of your return for this to be processed. We will let you know as soon as we have received the goods and when exactly the refund has been processed.
Unfortunately, if the merchandise is not received by us within the 14 day return period, or if goods are not in their original condition/packaging we are unable to process returns of any kind. In this case, Wild Rhino will return the parcel to the sender.
Please note that we don’t accept returns or refunds on purchases made with Afterpay. You can only do exchanges of your purchase with items of equal or higher value by paying the difference. Exchange policy on Afterpay purchases follow the conditions as above.
Outside Australia : All conditions as above except that returns policy is valid for 30 day period